B2B ecommerce software that puts your customers first

Invite Commerce is the first dedicated quote to cash solution for Oracle Cloud ERP. While other solutions create a huge product with myriad APIs to support any ERP, our expertise and focus lies in supporting only Oracle Cloud. You benefit from pre built functionality that just works. You don't need to spend time coding or architecting a solution together using various servers, connectors, and fragile integrations. The result is a better product that already meets your needs, thrills your customers and staff, and costs less in time and money to bring to market.

All of our solutions use master data from your Oracle Cloud instance. That means you leverage your existing single source of truth that you have already invested heavily in. This avoids wasting time loading or syncing objects between systems. Moreover, all of our integrations are pre-built to work on Oracle Cloud. This means you avoid time and cost rebuilding standard integrations and can leverage an existing solution. Finally, our modern web experience is built around a responsive, mobile first framework that provides a pleasant experience no matter what device you use.

The following modules are available in the Invite Commerce solution:

B2B ecommerce

Invite Commerce offers a powerful and fully integrated ecommerce solution for B2B (business to business) customers. This allows your customers / buyers to view your products, prices, and on-hand quantities to build purchase orders in a modern shopping cart environment. Once ready, the customer places that purchase order, which transmits the information and creates an order in your Oracle Cloud Order Management system. From there, your fulfillment team picks up the order and processes like any other. Meanwhile, your customer gets order updates in Invite Commerce which include order status, shipping, and tracking information. Once the order is invoiced the customer can view invoice details.

The result is win / win. Your customer gets full and accurate product and pricing information, as well as continual updates about their order status. Your cost to enter and support an order is lowered as customer service is not needed for the various steps and standard questions that arise. This frees them to work on more valuable work, increasing the quality of your customer service.

Features

• Customizable storefronts, items, and images
• Items sync from Oracle Cloud - you just setup and enable them
• Item pricing / discounting based on customer's price list in Oracle Cloud
• Display current inventory balance from Oracle Cloud
• Your customers add products and quantities to prepare orders
• PO's automatically interface to Oracle Cloud Order Management as orders
• Customer can view order status, shipping, and tracking information
• Customer can view order specific invoicing once ready

Benefits

• Truly "out of the box" - no coding, servers, or integration required from you
• Lower cost and time to implement
• Eliminate time spent receiving and entering orders
• Eliminate time spent correcting item / quantity / pricing errors on POs
• Reduce customer service time on low value inquiries such as order status and shipping
• Faster order to cash cycle
• A modern, improved user experience for your customers

Customer Service

Invite Commerce's Customer Service module provides a customer visibility into all orders, not just those created in the B2B ecommerce solution. This provides a rich, self service solution for buyers to search and view their company's orders, shipments, and invoicing from your system. Traditionally, customers are firewalled from this information, which remains guarded within the ERP. Customer Service agents are paid to dole this information out as needed to customers. This process is neither efficient in terms of cost nor time.

Instead, this module provides read-only access to non-sensitive information about your customer's company's transactions in searchable form. This includes order details, past pricing, shipment information, tracking, and invoice history. Your buyer is able to answer more of their own inquiries, allowing your customer service organization to focus on higher priority activities.

Benefits

• Faster inquiry resolution for the customer
• Reduce customer service time on low value inquiries such as order status and shipping
• Eliminate time spent supporting invoice history requests

Quoting beta

Invite Commerce's Quoting module is the first dedicated quote to order system for Oracle Cloud ERP. It is designed for sales and order entry teams that work in an Oracle Cloud environment with the explicit goal of making their lives easier. It contains a variety of features that make creating, managing, approving, and submitting quotes simple and intuitive.

We offer advantages that other, non-Oracle CRM providers can't. These include the use of master data from your Oracle Cloud instance, as well as a 100% built integration to turn quotes into orders in Oracle Cloud Order Management. Compared to Oracle CRM and CPQ products, we offer better value through simpler integration and a better user experience.

Benefits

• Reduce errors by using the correct items and price list
• Eliminate time getting quotes into your ERP
• Faster order fulfillment
• Reduce quote to cash cycle time
• Simple templating allows you to use your company's quote documents
• Configurable approvals based on your hierarchy